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Archive for July, 2011

£1.3bn Profits for Centrica

Just weeks after hiking its energy prices, British Gas’s parent company, Centrica, has reported half-year profits of £1.3bn – which includes £270m for British Gas alone. The announcement is certain to cause even more public outrage, as energy customers continue to feel the squeeze over ever increasing gas and electricity prices. The energy provider is […]

British Gas Fined £2.5m Over Customer Complaints

Energy regulator Ofgem has handed British Gas a £2.5 million fine for failing to handle customer complaints efficiently. Ofgem’s investigation highlighted “basic failures” with the way British Gas dealt with its customer service, particularly that the energy provider failed to re-open cases when customers had indicated that their complaint remained unresolved. The company was found […]

Home Energy Plan to Mollify British Gas Customers

After upsetting customers by raising gas and electricity prices, British Gas aims to soften the blow by introducing the Home Energy Plan. Earlier this month, the energy firm attracted plenty of criticism after announcing plans to increase domestic gas prices by 18 per cent and electricity by 16 per cent. At a time of increasing […]

RHI Premium Payment Receives a Mixed Reaction

The first phase of the Renewable Heat Incentive Scheme – the Premium Payment – has been launched to a mixed reaction from leading industry figures. The forerunner of the Renewable Heat Incentive (RHI) was unveiled last week by the Department of Energy and Climate Change (DECC), and means installations of renewable heating technologies such as […]

Green Technology Training Falling Short

Concerns have been raised that the amount of training available for green technologies is not sufficient to meet the current demands of a growing industry. According to SummitSkills – the Sector Skills Council for Building Services Engineering – the lack of available training could lead to rogue traders and poorly fitted installations. In a recent […]

Compensation For Consumers Mis-Sold Energy Deals

MPs are calling for compensation for customers who were mis-sold gas and electricity contracts on their doorsteps. Voicing their concern that customers can be confused by the huge range of tariffs for electricity and gas – and could consequently find themselves being ripped off – members of the Energy and Climate Change select committee are […]

500 Coventry Families Benefit From HEAT

With new figures revealing the extent of fuel poverty in Britain reached 5.5 million in 2009, in the last year more than 500 Coventry families have benefited from a scheme to help combat fuel poverty in the region. The Home Energy Action Team (HEAT) was established in 2001 to provide help for households struggling to […]

18% Increase in Household Energy Use in 40 Years

Official figures have just been released which show the amount of energy use in UK households has risen by 18% over the last 40 years. Between 1970 and 2009, heating and appliances have driven up our gas and electricity consumption, despite the Government’s attempts to encourage people to insulate their homes and greener new homes […]

Renewable Heat Premium Payment Launched – First Phase of the RHI

Heralding what is all set to be a new era in home heating, the Department of Energy and Climate Change (DECC) has today launched the first phase of the Renewable Heat Incentive. The Government wants to encourage households to take advantage of the Premium Payment scheme, which will see up to 25,000 installations of renewable […]

Scottish & Southern Raises Its Gas Prices By 18%

Scottish & Southern Energy has become the third big energy provider to increase its energy bills, announcing plans to bump up its gas prices by 18%. The changes – which come into affect from 14 September – also includes an 11% increase in the price of household electricity, and will see around 5.2 million customers […]