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HomeServe sees record customer boost over winter

By Laura Elahi on March 7, 2011

The cold December weather has resulted in HomeServe experiencing a surge in customers.

The home heating repairs and insurance service, HomeServe, has revealed a two per cent boost in customers in December compared to the year before. HomeServe believes the rise is down to more households seeking protection against boiler failures and burst pipes.

Although the increase in customers is a positive outcome, HomeServe have also apologised to customers. The company admitted that they struggled to keep up with the demand that was caused as emergency call-outs increased. Extra engineers and vehicles were required to help more households during the cold snap, but during this period only 30 per cent more jobs were completed than the year before.