Energy supplier, Our Power, has ceased trading leaving their 38,000 domestic customers without an energy provider.
Our Power customers will still have power, thanks to the Ofgem safety net. Prepayment meters can still be topped up and any credit currently on the meter won’t be lost either.
Ofgem will be finding a new energy supplier for affected customers as soon as possible and customers are advised not to switch before this has happened.
Ofgem also recommend that Our Power customers should take a meter reading to provide the new energy supplier with. Doing this will make for a smooth transition when a new supplier has been decided upon.
Speaking of the news, Ofgem Director for Future Retail Markets, Philippa Pickford, said: “Our message to energy customers with Our Power is there is no need to worry, as under our safety net we will make sure your energy supplies are secure and your credit balance is protected.
“Ofgem will now choose a new supplier for you, ensuring you get the best deal possible. Whilst we’re doing this our advice is to ‘sit tight’ and don’t switch. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.
“We have seen a number of supplier failures over the last year and our safety net procedures are working as they should to protect customers.”
Utilita to Become Energy Supplier
Ofgem have announced that Utilita Energy Limited will be taking on the Our Power customers left without an energy supplier after the company ceased trading.
The switch took place on Thursday 31st January 2019, with all outstanding balances being honoured and customers using pre-payment tariffs can top-up their meter as normal.
Any customers who were due to receive the Warm Home Discount through Our Power will now receive it through Utilita.