Brilliant Energy, which supplied energy to 17,000 customers has ceased trading, becoming the 10th energy supplier to fail in the last 12 months.
Customers who were on a Brilliant Energy tariff are protected by Ofgem’s safety net and will now be working to find those consumers a new energy supplier.
In the meantime, Brilliant energy customers will still receive power and existing credit balances will be protected.
Ofgem have advised consumers:
- Not to switch energy supplier
- Take a meter reading when contacted by the new energy supplier
The new energy supplier will be in direct contact with customers as soon as Ofgem have appointed them.
Ofgem Director for Future Retail Markets, Philippa Pickford said: “Our message to energy customers with Brilliant Energy is there is no need to worry, as under our safety net we will make sure your energy supplies are secure and your credit balance is protected.
“Ofgem will now choose a new supplier for you, ensuring you get the best deal possible. Whilst we’re doing this our advice is to ‘sit tight’ and don’t switch. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.
“We have seen a number of supplier failures over the last year and our safety net procedures are working as they should to protect customers.”
Update: SSE Appointed Energy Supplier
Ofgem have moved Brilliant Energy’s 17,000 customers over to SSE as of Friday 15th March 2019.
The appointment of SSE was the result of Ofgem comparing multiple energy suppliers to get former Brilliant Energy customers the best deal possible.
All Brilliant Energy customers will be contacted directly and are free to switch to an alternative energy supplier to SSE and won’t have to pay any exit fees.
Speaking about the appointment of SSE, Philippa Pickford said: “I am pleased to announce we have appointed SSE, which will offer Brilliant Energy’s customers a competitive tariff for their energy. Their credit balances will be honoured and their energy supply will continue as normal.
“SSE will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”
If you were a Brilliant Energy customer and have any questions, you should contact SSE:
- Call: 0345 073 7729
- Email: firstname.lastname@example.org
- Online: www.sse.co.uk/your-new-supplier/brilliant-energy