Over an approximate three day period last week British Gas reportedly took 160,000 calls about faulty heating systems. The surge saw an increase of 37 per cent in comparison to the previous week.
The freezing temperatures currently gripping Britain have resulted in the record number of calls as increasing pressure is being placed on boilers around the country.
British Gas has had to call in extra staff to assist with the high volume of calls. Meanwhile heating engineers have also been on standby.